Refund & Cancellation Policy

1. What this policy covers

Capmatter offers a Free plan and a paid Pro subscription billed monthly through Razorpay. This policy explains how to cancel, what happens when you do, and the circumstances in which we issue a refund. It applies to all Pro subscriptions purchased directly from us.

2. Cancelling your subscription

• You may cancel at any time from Dashboard → Billing, or by emailing support@capmatter.com from your registered address.
• Cancellation stops future billing. There is no cancellation fee, notice period, or lock-in.
• Your Pro features remain active for the remainder of the billing period you have already paid for. At the end of that period the account reverts to the Free plan.
• We do not automatically refund the unused remainder of a period that is already running - see section 3.

3. Refunds

Because Capmatter is a digital service activated immediately on payment, subscription charges are generally non-refundable once the billing period has begun. We will, however, issue a full or pro-rated refund in the following cases:

• Duplicate or repeated charge. Charged more than once for the same period - refunded in full.
• Charge after cancellation. Billed for a period beginning after you cancelled - refunded in full.
• Failed activation. Payment succeeded but Pro was never enabled on your account and we cannot resolve it - refunded in full.
• Extended unavailability. The service is materially unavailable for a prolonged period within a paid month due to a fault on our side - refunded pro-rata for the affected days.
• Within 7 days of a first upgrade. If you upgrade to Pro for the first time and are not satisfied, request a refund within 7 days of that first charge and we will refund it in full, provided the account has not been used to bulk-export data in that window.

Refunds are not available for renewal charges you forgot to cancel before the renewal date, for periods you were subscribed but chose not to use, or where an account has been suspended or terminated for breach of our Terms of Service or Acceptable Use Policy.

4. How to request a refund

Email support@capmatter.com from the email address registered on the account, including:

• the Razorpay payment or order ID (visible in Dashboard → Billing and in your payment receipt);
• the date and amount of the charge; and
• the reason for the request.

5. Processing time and method

• We acknowledge refund requests within 3 business days and decide within 7 business days of receiving the information above.
• Approved refunds are initiated within 5 business days of approval.
• Refunds are always returned to the original payment method through Razorpay. We cannot refund to a different card, account, or UPI ID.
• Once initiated, your bank or card issuer typically takes a further 5-10 business days to credit the amount. That leg is outside our control.
• Refunds are issued in Indian Rupees for the full amount charged, including the GST component. Any bank or currency-conversion charges levied by your own provider are not reimbursable.

6. Price and plan changes

Pro is charged at ₹2,999 per month plus 18% GST, being ₹3,538.82 in total. That is the full amount billed - no other fees are added at checkout, and the same figure is shown to you in the Dashboard before you confirm payment. If we change the price, the new price applies only from your next billing period and we will tell you in advance by email. You may cancel before that period begins if you do not accept the new price. Larger engagements are quoted individually - see Enterprise.

7. Chargebacks

If you believe a charge is wrong, please contact us first - we can almost always resolve it faster than a formal dispute. Raising a chargeback without contacting us may result in the account being suspended until the dispute is settled.